Non-Accredited CourseNon-Accredited
Customer Service Essentials
Half dayFace-to-face · Bankstown campusAGA Professional Development Program
Course Overview
Customer Service Essentials is a hands-on, half-day workshop that builds the core customer service skills needed in any client-facing role. It covers how to handle enquiries and complaints, manage difficult customers, and consistently deliver a positive customer experience.
This is a non-accredited course and does not result in a qualification or Statement of Attainment. Participants receive a Certificate of Completion. No prerequisites required.
What You Will Learn
- Deliver a consistently positive customer experience across different service channels
- Manage customer complaints and disputes professionally
- De-escalate difficult customer interactions using proven techniques
- Communicate empathetically and clearly under pressure
- Apply the customer service framework of AGA's partnering industries
- Build customer loyalty through professional follow-up practices
