Certificate IV in Business
Course Overview
The Certificate IV in Business (BSB40120) provides a broad foundation across core business functions: critical thinking, digital collaboration, business relationships, workplace health and safety, writing complex documents and workplace communication. It suits people in administrative, customer service or operations roles, or those already working who want formal recognition of their skills.
This qualification is nationally recognised and relevant across every industry sector. AGA delivers it with a practical focus, connecting theory to real workplace scenarios.
What You Will Learn
- Apply critical thinking to work practices
- Use digital technologies to collaborate in a work environment
- Build and maintain business relationships
- Implement and monitor WHS policies, procedures and programs
- Write complex documents
- Apply communication strategies in the workplace
Units of Competency
12 units · 6 core · 6 elective
| Code | Unit Name | Type |
|---|---|---|
| BSBCRT411 | Apply critical thinking to work practices | Core |
| BSBTEC404 | Use digital technologies to collaborate in a work environment | Core |
| BSBTWK401 | Build and maintain business relationships | Core |
| BSBWHS411 | Implement and monitor WHS policies, procedures and programs | Core |
| BSBWRT411 | Write complex documents | Core |
| BSBXCM401 | Apply communication strategies in the workplace | Core |
You also complete 6 elective units. AGA's elective units for this course are listed in the course outline, which we give you before you enrol. Ask for the course outline.
BSB40120 on training.gov.auBefore You Enrol
Suitability and LLN review before you enrol
We check the course suits your goals and that you meet the entry requirements, and we review your language, literacy, numeracy and digital skills before you enrol, not after.
Unique Student Identifier (USI)
You need a USI to receive a nationally recognised Statement of Attainment or qualification. It is free to create at usi.gov.au.
Course outline, assessment and amount of training
Before you enrol we give you the course outline, which sets out the units you will study, how you will be assessed, the timetable and the amount of training involved.
Credit transfer and RPL
You can apply for credit for units you have already completed, or for recognition of prior learning (RPL) for skills you already have.
Support
Tell us about any learning, language, disability or other support needs. We will explain the support available for this course before you enrol.
Fees, refunds and your rights
We confirm the total fee, payment terms and any additional costs in writing before you enrol. Read our Fees and Refund Policy, Complaints and Appeals Policy and Student Handbook.
